Nashua Mobile
No one at callcentre, holding for 80 minutes

A few weeks ago I struggled to get hold of anyone at your after hours department after my cellphone had been. After 3 calls of almost holding on for 20 minutes each, I eventually reached someone, who only blocked the sim, the next day I called in to do a blacklisting. On my invoice I see Nashua billed me for the blacklisting. What type of value added service do you provide if you bill a client for something like that?? I already have sim sure, yet I still have to pay for the actual blacklisting, I have never heard of another service provider asking a fee for this, pathetic. Also today, I have been transferred between 4 agents, and have been holding now for 22 minutes, I put the phone down now. There is no answer, is anyone working there? I just wanted to change my payment method from debit order to cash, as I don't want a debit order for my account anymore, seeing as people do with sim swaps working for service providers themselves, so I just wanted to change the debit order to cash payments, yet no one is able to assist and I have to hold on for 22 minutes??? Also, why if I call your client service number do I have to pay for it? Please change my @#$% payment method to cash.

Company: Nashua Mobile
Country: South Africa
City: Customer Service / Accounts

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