Mtn
Contract terms and conditions changed

I upgraded my contract in May this year to an MTN Anytime 750 which I was told came with R750 airtime, 750mb data, 750 sms and 180 MTN to MTN minutes per month.

After querying my August bill which was exorbitantly high, I was told that the 180 MTN to MTN minutes only apply after my R750 airtime has been fully utilised. MTN's promotional material did not stipulate this anywhere when they advertised their "new" contracts.

I was told by a call centre agent that the terms and conditions were changed in July 2013 whereby the 180 MTN to MTN minutes only applies after the R750 airtime has been fully used. Had I known this condition was applicable I would not have taken out the contract and instead would have ported my number to a rival network.
MTN is misleading their customers into believing that it offers more value when in fact they actually do not.

I have been to the MTN Service Centre in The Pavilion and they were unable to assist me.

I feel MTN has acted in bad faith and I am highly disappointed with their actions. I would like to terminate my contract with immediate effect without any penalty as I do not wish to do business with a company that deceives customers like MTN has.

Company: Mtn
Country: South Africa
City: Pavilion

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