Mtn
MTN shocker WOW

Can someone please explain to me why iam not receivig the offer advertised on the MTN December 2013 broucher of R200 airtime, 200MB 150 internet bundle, 30 Minutes t oMTN number and 50 sms. I took contract with MTN Bankcity in December 2013 Samsung S4. The contract was for R389 with the listed benefits above. I changed the contract to the TOP UP package where i will pay R429. I received the sms on Tuesday that says that i only received R200 airtime and 25 sms . when i called 808 i was advised that once you change to TOPUP you only receive the airtime and 25 sms, where i asked the agent to forward the terms and conditions of that i was advised that they don't have them on paper i must refer back to the shop where i took my contract. I advised the Agent that the shop closed down on the 24 th December, she advised that they cant assist without the contract. I went to [URL Removed], i cant find the TERMS AND CONDITIONS FOR TOPUP CONTRACT. I so disappointed with MTN I have made numerous calls and noone can assist me. They made feel feel like they were doing a favour by taking the calls. I called again yesterday and someone advised that she will log a call it will take 7 days

Company: Mtn
Country: South Africa
City: Ankcity

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