Vodacom
Negligence o

S3-T1V7J-JVQX as well as S3-T3X27-7K9-R-C. Complaint submitted to [Email Removed]

To make a simple enquiry, you need to answer 3 security questions! So how does Vodacom negligently allowing data bundles to be activated without my proper written authorization, no follow-up or confirmation process of a huge expense (R2 000! per month, no credit or affordability checks). You lock the lines due to a credit-lock, but continue to allocate data And expect payment??

I heard of this 1st time on 26 Sept 2013 when enquiring re: simswop and locked line! By that time I owed R2 000 apparently - imagine my dismay!!!

I regard this as highly irregular, negligent and irresponsible behaviour by Vodacom to put a customer who's account is in good standing, in such financial difficulty and raising an account of more than R5 000, 00 between 9 September and 1 October 2013. Although the Data Dept confirmed, that in this period only 48MB data was used, I'm sure from the free 100MB of the Top up R99 contract. To date, no personal communication or attempt to resolve!

I spent hours with Accounts, Customer Care, Data Department?

Is this a? Or an attempt to customers?

Company: Vodacom
Country: South Africa
City: Head Office

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