Vodacom
DEBITED MONEY FOR A CONTRACT THAT WAS CANCELLED

Hello Peter
My name is Nompumelelo Mngcongo

i had ordered a contract phone online with VODACOM, AND SPECIFICALLY TOD THE CSA THAT I WANT A TOP UP CONTRACT BUT SHE FAILED TO DO THAT, cause when i wanted to load airtime on i could not then i called VODACOM on the 27th Aug 2013, queiring about the contract and the BAD SERVICE I received from the CSA's was so unpleasant I must say. They told me to wait for 14 days for the Contract to be cancelled and then they will come and collect the phone but i waited till the 25th of September for them to collect the phone, i was told that once the handset has been collected they will not debit money from the account and now today when I cehck my account they have debited 413.86!

i am really FED UP WITH VODACOM AND THE BAD CUSTOMER SERVICE, I CALLED THIS MORNING BUT THEY DID NOT RETURN MY CALL. THEY TOLD ME TO BE REFUNDED WILL TAKE 24 HRS AS THEY HAVE TO SPEAK TO THE ""RELEVANT DEPARTMENT"
PLEASE ASSIST :(
THANK YOU

Company: Vodacom
Country: South Africa
City: JOHANNESBURG

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