Vodacom
Incorrect Invoicing

Good morning

I have been a very happy happy customer of yours until now :-(

I have been battling for a few weeks to get a line item on my statement credited. I returned the router within the 14 day cancellation period but am still being billed for this.

After numerous attempts to get this sorted it is still not. Not receiving any joy I once again phoned 082-111 Last week on 26/09/2013, logged a call and received a reference number S3-T1U2I-I6IUY and was told to wait 48hours. Guess what? Nothing happened

So, this morning I phoned again and a very kind gentleman Malibongwe tried to help me. I was transferred to Lerato who now wants to log the dispute again and requested that I fax all the invoices relating to this query. Surely they can see this on their systems

I have been billed R99 since June this year and I bet it is on my September statement too

Please can you get this sorted and get my account credited before I receive my next statement. Also get the line item B538480750 removed from my account

Looking forward to your reply
Mel

Company: Vodacom
Country: South Africa
City: Call Centre

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