Mtn
What a hassle!!!

I recently got an iphone5 on a my top-up200 contract. I was told by the consultants that this would only cost me R480p.m. Since I got the contract, for the 1st month I got billed an amount of R1899.50.I immediately went to the mtn shop to report this, only to find that I had been placed on the open line. I was then told that a query would be logged. The second month I got billed an amount of R2551.06.I then went back to Mtn to query this amount as well (I did pay both amounts). I was told that since a query had been logged and my billing info was incorrect I was not supposed to have been billed until that was corrected. I have since cancelled the first debit order and because of this I have been ordered to pay R1910.90 and my outgoing call facility has been suspended. This week I got an sms stating that my account will only be credited with R480.04 and a reference number for my query REQ:2300992 .Was my account not supposed to be credited for the entire amount that I have paid to MTN and when will my call facility be reinstated since I did pay the requested amount. This is really frustrating and i don't seem to be getting any help and I am really not happy with the service.

Company: Mtn
Country: South Africa
City: Westgate shopping Centre

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