Mtn
Some people should resign and remain jobless

I called Mtn on Wednesday 18 sep to enquire about my billing. I have a 2Gb modem subscription for 149R/month. I have paid R149 for the past 1year 1/2. In june this year MTn let my account reach R1200. I was upset because it was a huge amount and this was certainly not what i have signed for. For the past year and a 1/2 everytime my account reached the 2Gb my service was interrupted. I had no problem with that cause this way my monthly payment remained R149/month.
Now all of the sudden in june I have to pay R1200... 1) it was unexpected 2) it came at a time when i couldn't afford to pay it at once. So after many enquiries to the company and many back and forth communication I call Mtn on Wednesday 18 sep as they had suspended my line. I wanted to make a payment arrangement and for my line to be reopened. I spoke with Mogkaetsi Duba who I found out later was a trainee. She transferred me upon my request to a certain Robelani (not sure if i spelled his name correctly). That person was rude, unwilling to assist, he couldnt even understand what I was talking about, confusing every thing, and had no courtesies at all. Mtn and it's employees are a disappointment.

Company: Mtn
Country: South Africa
City: Call centre

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