Virgin Mobile South Africa
Cancellation not processed

On 5 July I requested account cancellation at the end of my contract. I received an email to confirm my account would be cancelled and become prepaid on 16 Sept.

Having no faith I called Virgin to confirm this had been done on the 16th. I was put on hold for so long by the most useless "champ" that another consultant answered my call. Obviously Virgin Mobile had not performed this basic task but after providing proof of the request I was told it would become prepaid at midnight. This took 40min.

I confirmed my carried over airtime would become prepaid. This should have amounted to R658.

Within a few minutes of the call my airtime balance is R0.00.

How is Virgin Mobile so incapable of performing the most routine and basic tasks. I literally can not wait to pay my final invoice and never have to deal with them again.

This is not acceptable. My time is worth too much to have to deal with this incompetence.

Company: Virgin Mobile South Africa
Country: South Africa
City: Head Office

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