Virgin Mobile South Africa
BILLED AFTER CANCELLATION

I cancelled my contract with Virgin Mobile on 24 July 2013 - I was told that my phone number would be switched to prepaid on the 24th of August - and that after the 24th of August I could port my number.

The 24th of August came around and I was still on the contract, I called the call centre and was then told that my number will be changed to prepaid on the 1st of September.

The 1st of September came around and I was reloaded with R1250 worth of airtime (as my contract usually did in the past). 1 September was a Sunday, on Monday morning I drove out to the Virgin Mobile store in Cedar Square.

I explained the situation to one of the employees at the store and he made a call and requested an instant cancellation. The cancellation was done and my number was on prepaid in a few hours. HOWEVER I was still assured that my last debit was going to be at the end of September.

I had used up R20 of the months airtime on 1 & 2 September - I asked the employee how I can pay for it and he said "don't worry about it".

I have received an invoice for September - for R320. Even though it was an error of Virgin Mobile.

PLEASE HELP

Company: Virgin Mobile South Africa
Country: South Africa
City: Cedar Square

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