Mtn
Blackberry and BIS

On the 6th of December 2012 I went to MTN Richards Bay to upgrade my cell phone contract. A consultant who was serving me gave me a catalogue containing various brands of cell phones. I asked her for advice regarding the right phone to choose amongst the phones on offer and her response was that one can never go wrong with a Blackberry and since my previous phone was a Blackberry I should upgrade with another Blackberry because it comes with BIS that allowes a subscriber to browse the internet without losing their air time. I took this as a noble advice and also being a former Blackberry user with MTN I agreed with her and colleague in the next cubicle supported her. After perusing through the catalogue I took the ladies' advice and upgraded with a Blackberry 9900.

After getting my Blackberry 9900 I used it like its predecessor to browse the internet. Things started to change then with my new phone. BIS was taking my airtime and in a single day I lost R107.00 just by surfing the internet alone. I went to MTN Richards Bay to present my case to Gail Morell the Store Manager and according to her BIS doesn't take airtime from subscribers so there was something wrong.

Company: Mtn
Country: South Africa
City: Richards Bay

  <     >