Mtn
My contract has ended, why am i still being billed

My 2 year contract with MTN expired in Dec 2012.

When I called in to let them know that I did not want an upgrade but merely wanted to continue with my old phone but continue to get my MTN minutes etc... I was told this is not possible.!!

Why must I continue to pay every month for a phone that I have already paid off? Why is it so difficult to get a "downgrade" but a breeze to upgrade???

Worst callcentre ever, these people are clearly not trained well.

Company: Mtn
Country: South Africa
City: Callcentre

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