Mtn
Customer Service needs a wake up call

Ever since joining MTN, i have been disapointed in the service receivd. It's almost as if once the contract is signed with a customer, MTN staff just don't care.
1) I queried about my itemised billing which I was not receivng, eventho i should hav rec it for free. This seemed to be greek to the call centre staff as they insisted that I must pay for it. I raised the issue on Hellopeter and it was rectified.
2) The network signal at my place is very poor and I sent thru a query to the relevant ppl last year. Up until now, I have not rec feedback. Eventually I took out a data contract elsewhere.
3) I tried to take out another contract with MTN for a tablet. The sales consultant royally messed this up because he gave me incorrect info. Again, I only rec proper feedback once I put thru a query on Hellopeter. Again, I took up a contract thu another provider.
4) Last week I rec a call saying that I am due for an upgrade. I was sent the promotions in a format where I could not view the price plans? I replied for a readable format twice with no reply. I eventually rec the options for Jul and we are in Sep? Eventually by the 5th attempt it was fine.
Is this the customer service that MTN strives for? TERRIBLE!

Company: Mtn
Country: South Africa
City: Customer Service

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