Virgin Mobile South Africa
Ongoing complaint: Billing and contract breach

As a precursor, please see my previous, unresolved HelloPeter complaint: https:///virgin-mobile-south-africa/complaints/account-inaccuracies-and-other-important-things-1167641

Here is a summary of my complaint:
1) I cancelled my contract after 24 months, however the invoice for my last payment (end Aug) did not reflect an accurate sum
2) After struggle, I received a usage report for this invoice, however, it did not provide accurate insight into the sum that was deducted from my account. The sum deducted included some kind of an additional fee that is completely unwarranted and which I was not told about. This behaviour is, as far as I know, against the law.
3) Aside from the problems dispelled above, I am at this particular time VERY concerned that I will suffer the same fate as some of my fellow complainants. Virgin seem to have a problem cancelling debit orders after contracts are terminated, and knowing this, I must insist that Virgin Mobile provides some sort of proof that their systems no longer recognize me as a contract holder and that no further money will be deducted from my account.

Company: Virgin Mobile South Africa
Country: South Africa
City: Cape Town

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