Vodacom
Top up contract gone awall

Telecommunications

I have 2 topup contracts on my name. Every month i sit with the same issue that my credit limit has been exceeded. I have never once done an airtime advance or anything of this nature that will require credit. When I phone customer care, no one can explain why this is happening. The only response i get is repetition of the amount outstanding.

These are topup contracts so that i can avoid month end surprises but lately all i get are surprises.


Company: Vodacom
Country: South Africa
City: South africa
  <     >  

RELATED COMPLAINTS

Cell C
Contract Upgrade

Vodacom
Vodacom Steals my Airtime

Vodacom
Migration to another contract under false pretense

Vodacom
LTE service for iphone

Mtn
TopUP Contract Pricing Change/Increase

Vodacom
Not informed about contract terms and conditions

Vodacom
Forfeiting Balance of Topup when not using

Autopage
Giving old contract airtime

Mtn
MTN Refuse to let me increase my contract

Autopage
Accumulated airtime