Vodacom
Extra contract instead of an upgrade

2xvodacom contract. End of May 2013 1contract 0769426622 end. Did not cancel contract immediat, lukin for specials. Beginning August found Sony Experia via the web. In the notice box I mentioned not be a new contract but upgrade. When received the new phone it had a simcard, and on the detail written as a "replacement simcard". Only to realize that the number changed. I made a call to Vodacom customer care ie simcard. I spoke to a lady - not sure of her name (August) and explained. She said I should not be concerned as the new simcard was due to old one not working in new phone. I accepted Just to see that I was billed both phones. Phoned vodacom Zanile Magwase 0821945. She understood that I asked on application for an upgrade. Understood I phoned immediatly that there was a new number. Promise that she will sort it out. Asked her to phone me, never did. When I phoned in heard Zanele never placed anything on the system. Now helped by Magwza. She promised she will sort out.. What I need from Vodacom? To cancel the old number 0769426622 (which lapsed in May 2013). That new phone 0794228279 replace the old. Monies paid back due me. Apology lette

Company: Vodacom
Country: South Africa
City: On the Web and call cent

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