8ta / Telkom Mobile
No 3G throughput - no response & no feedback

On 2013/07/01 I purchased a new 60GB 60GB prepaid bundle. Since that day, we have experienced intermittent THROUGHPUT issues (highlighted to make sure it is clear). We have a constant connection to the network, and the signal is fine. I eventually logged a call on 2013/07/23. After an hour on the phone, it was determined that someone needed to come to my premises. This was done 2013/07/26 and the technician checked things and said the towers in the area needed to be sorted out (suggested that the new LTE installations caused issues). He said I should receive feedback within a week. 2 weeks later I received a call asking if my signal (not the problem) issue was resolved. I re-explained the issue and the person said they would trace the number and come back to me. On 2013/08/12 I called to find out what was happening. I was told that the call was closed, but an incident was open. To escalate and get feedback the call was reopened. As at this morning (2013/08/27) I have still had no feedback and I still cannot use my internet properly.

At this stage I feel Telkom mobile needs to either fix the problem within a week or refund my money.

References available on request.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Linden

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