Vodacom
OBF rejected with faults identified on the phone

We upgraded the contract from talk 500 to a Red talk 700 contract. In addition (and at the same time) I opened up a second contract - I now have 3 contracts with Vodacom. I upgraded and received my new phone (iphone 5, 64 gig) on the 3rd August 2013 - I then noticed that I could not make any additions/entries into my calendar and reminders. I then took the phone back to the Vodacom store on the 6th August, where the technicians confirmed there were errors on the phone and, with the approval or the manager Craig, we sent the phone in for an OBF. The OBF was rejected (almost 10 days later). Craig and his staff members then sent the phone in a second time for an OBF - and to date, 26 August, we are still waiting for feedback! Is this the service you afford your clients even after Vodacom staff and managers have acknowledged the error on the phone?? Craig and his staff members have been assisting me and have also received NO joy regarding this matter. My serious concern is that I am a medical practitioner who is dependent on his phone for important contacts, etc. I am unable to access vital information and numbers as it is stored in a back-up at the Vodacom Brooklyn store.

Company: Vodacom
Country: South Africa
City: Brooklyn Mall

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