Vodacom
Incompetence of people working for Vodacom

Jacques and Safira assisted me on 22 February 2013 to transfer my cell phone contract from my employer to myself w.e.f 1/3/13. All documents were completed, but they told me to come back on 1/3/13 to downgrade the contract from Talk 500 to BB talk 100. On 1/3/13 the junior manager told me that the downgrade will only be effective from 1/4/13 because his staff gave me wrong information. I was not happy and spoke to the manager Max Mofokeng. He locked a query with Vodacom to change my contract to BB 100 from 1/3/13 and pay me back the difference between Talk 500 and BB 100 for March 13. No response from Vodacom. Received SMS in March that new contract is Talk 130 w.e.f. 1/4/13. Not what I requested. Nobody can assist me. Cannot speak to a senior staff member at Vodacom. Poor service costing me money. Will somebody please contact me.

Company: Vodacom
Country: South Africa
City: The Glen

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