Vodacom
VODACOM customer service the worst yet

4 months ago I was asked to change from printed itemised billing to email. I gladly accepted (at last environmentally friendly). To this day I have not received my itemised billing (for which I pay). The reason - my email address has been captured incorrectly. I have corrected it 3 times. Craig from CIC phoned me this week. They still have the incorrect email. He left a message to phone him back on 111 and ask for Craig at CIC. I phoned today. Customer service (I wish they would change their name to anything else) is incapable of transferring me to Craig nor give me another number to phone. I asked for the supervisor - only to have him say he too is incapable of helping me get hold of Craig - I must leave a message! Now All South Africans know what that means. I asked for the supervisor's supervisor - Jason Kilowan - operations manager tells me the same thing! Now he can send an email to Craig in CIC. I am still waiting. Is it possible that a phone company cannot transfer a call, nor give you a Staff's number? VODACOM continues to be the worst corporate when it comes to assisting their customers.

Company: Vodacom
Country: South Africa
City: Customer care

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