Mtn
Should I apologize for being such a drain on MTN?

Sad to say still no resolution on the upgrade that failed in May 2013 - in the mean time I AM PAYING FOR MTN'S FAULT!! I should be compensated for all the costs as the bill would NOT have been that high had I received the data bundles that i was MEANT to receive.

In the interim I receive this mail
"I don't know if its just me - but we may be on the wrong path here. The package will only show 150MB on active based on the promo, however the value bundle is allocated at network level and will deplete off billing accordingly - if MTN active shows 150MB, the client has more than anticipated (ie; 150MB and the 350 Value bundle). " - Firstly why is there even 150mb???

This would seem like a misunderstanding, Harry - please intervene and lets communicate this to the client with the necessary proof, explain to client how to track using *141*1# and lets close this drain on our time and energy. - What about the drain on my time and energy?? How is this my fault that MTN takes 3 months to sort the upgrade/migration??
FYI - I am very well aware how to track my balances!!

Regards,
Unhappy customer!

Company: Mtn
Country: South Africa
City: Clearwater

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