Web Africa
ADSL Ordered a month ago and still no feedback

Hi,

I registered with WA on 15 July already for a new adsl line to be installed and to this day have no reference numbers, no communications of progress or anything.

I phoned to get feedback on the 8th of August 2013 and got assured by Bulelani that something will be done regarding this. Today I phoned again to hear Bulelani didnt even make a note on my account.

If this is the service levels I am receiving before I even have the actual service installed what does this mean for me as a consumer that is utilizing your services and paying for this?

An employee of yours named Kevin Nel is handling my account apparently, but I am yet to speak to him, he is yet to return my calls. Either he is off work or busy on a call everytime I call him.

I need this adsl line installed as in yesterday! The lead time on this was 7 - 14 working days!! I am sitting on almost 22 working days now - if not more!!

Company: Web Africa
Country: South Africa
City: Cape Town

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