Vodacom
Will not replace faulty handset in 7 days... OBF???

I lost my handset last week Friday, done all the necessary went into Vodacom Cresta (the only Vodashop I go to for "good service") on Saturday. Was assisted by Antonio who was very unpleasant, of course I signed the documents as it is standard procedure but HE did NOT physically explain the 7 day OBF policy to me which is "their" standard procedure. I got an sms on Monday asking if I received good service and I replied no, I go back this past Saturday to return the handset as it is faulty it goes onto SOS and the scroller doesn't always work. Vusi tells me because Antonio did not explain the OBF t&c to me I must wait for him, I waited to no avail the store manager Tasia and another gentlemen then come and assist saying they will do a software upgrade alternatively the handset must go in for repairs cause it fell I did not intentionally drop the handset I had to use it to know it was faulty now she tells me she will be at a loss if she exchanges the handset, what customer service is that? So its my loss not Vodacoms? I worked in the telecoms industry and know procedure. Not one skipped payment, insurance claim or complaint in over 10 years and this is what I get? Very bitter taste!

Company: Vodacom
Country: South Africa
City: Vodashop Cresta

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