Autopage
Change in billing rates without notifying clients

The MTN Blackberry BIS service has been changed without me being notified. Internet charges that were previously allowed in July are now not covered and exorbitant charges being levied. I received a courtesy call from an agent to notify me of the large balance on the account only to be told that I can't get a detailed statement to show what the charges are made up of unless I pay a fee.

I feel this is unethical practice as we were not notified of the change in the service and would never have run up a bill if we had been notified. I am absolutely disgusted at the level of service received and the blatant ' the customer' attitude used by Autopage.

Company: Autopage
Country: South Africa
City: Durban

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