Mtn
All I want is for my sim swap to happen

On friday the 2nd of August, I upgraded from a blackberry to a samsung S4. Obviously a sim swap was required. I was told that it would take up to 24 hours. On the Saturday it was not done, so at 5 I called, only to become more frustrated when I could not understand what the person was saying, I explained 3 times what my issue was, only to be asked to explain myself again. I called again at 8 that night and was told to be patient and call in the morning. I have now been with out a phone for 2 days. I now have a brand new phone that I cant even use. This is really ridiculous. I want this to be sorted out now. And if the call centre employees could please speak clearly without an accent, that would be great. I would hate to have to drive to main office, but if it comes to that I will. I cant even begin to explain how angry I am. It was not the menlyn retails branches fault, I was helped by Loice Museta, and she was very helpful and tried everything to get my phone working. This fault completely on Mtn as a service provider. I am paying a lot of money for this service. This needs to be sorted out now.

Company: Mtn
Country: South Africa
City: Menlyn Retail Park

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