Virgin Mobile South Africa
Failure to Provide an Itemized Billing Account

Virgin mobile direct service is very, very disappointing. I have two cellphone contracts with them for which I am charged a detailed itemised bill. For the last two months Virgin mobile cannot provide with such. In May the reason given was that they had changed the billing format, and could only provide me with usage details of the last four days. I was therefore reimbursed for only these days at my place of work, for my business calls and the balance had to be paid out of my own monies. For the month of June there has been no detailed itemised bill. Trying to get assistance from customer care, accounts department, through their email service is just as disappointing. You spend endless time on the phone trying to get hold of someone to assist and when you do, they just end the call. Those that do, just promise you "hot air" and do nothing, while others do not seem to understand what you are requesting and send you the wrong information. This type of service can no longer be tolerated from people who work for a company and name made famous by Richard Branson.

Company: Virgin Mobile South Africa
Country: South Africa
City: Johannesburg

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