Virgin Mobile South Africa
Billed for itemised billing and not receiving it

For the second time in 18 months, Virgin mobile are charging me for itemised billing (In the initial contract) yet I am no longer receiving statements or invoices, and the last two I did receive, excluded itemised call details.

I reported the first incorrect statement to customer care on the 5 Aug 2013, and was informed it was referred to the credit department on the 9th, but I have yet to hear anything almost 2 months later. I then sent the next statement (also incorrect) on the 19th Aug, and have had no response to that either.

I am sick and tired of having to take matters outside of service providers environment to get things done. Last year I had the same problem, and after 3 months of nothing, I posted my complaint on HelloPeter, and was contacted and credited within 3 weeks. Hopefully someone (Virgin Mobile) who is actually worried about saving face and serving their customers, will sort this out once and for all, and let me get through my contract (ending in feb 2014) so I can move to a provider that might just listen.

Company: Virgin Mobile South Africa
Country: South Africa
City: Customer care / Accounts

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