Telkom
8 Phone Calls, fax and email proof of payment

I paid my lines 25/07/2013 @ 08h05 faxed my payment to them. The next day I phoned them to find out when my lines will be activated and had to email my proof of payment to them, the lady informed me the lines will be activated the same day. The saturday and sunday I phoned them 3 times each day, spoke to a manager who would see to it that my lines will be activated as soon as h's spoken to his manager and he would call me back when activated to make sure that everything is in order. Until now I have not received this phone call. I phoned back on Monday just to find out that the payment is still not reflecting on my account. Each time I phoned they requested me to forward them the proof of payment. When I spoke to a supervisor and informed him that I would log a complaint with Hello. Peter he was taken back with this. He informed me that we would see to it that the lines are activated within a few minutes. He actually called me back to inform me of the activations. He also requested me to replie back on Hello. Peter that this was sorted out. Why do we as paying customers need to do their jobs in forwarding the proof of payments and why does it have to go to such and exptent?

Company: Telkom
Country: South Africa
City: Gauteng/Cape Town

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