Mtn
Refusal to refund for an upgrade that they botched

On 20 June 2013 I went to the the MTN shop in Hyde Park Corner to upgrade my MTN subscription. Lerato assisted me and I selected a package and a handset.

2 days later the store called to notify me that Lerato had quoted the incorrect subscription charge and I opted to cancel the upgrade and returned the handset within the allotted 7 day cool off period.

It is now 4 weeks later and MTN have not yet credited my account with the upgrade fee and related billing. This is despite daily calls the the store and assurances that the manager Brian would contact me.

I would like MTN to sort this out immediately!

Company: Mtn
Country: South Africa
City: Hyde Park Corner

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