Vodacom
Poor Customer Service

Assisted by Rozanne, I signed a new data contract on 10/07/13.She failed to inform me that the contract type that she sold to me didn't qualify for night owl. Thinking I had night owl, I used up all my normal data. On 14/07/13 I contacted the store to have the contract changed and was told it would be done. On 15/07/13 Rozanne said, nothing could be done as I knew what I signed for. But nowhere in the contract does it state that I don't qualify for night owl. I spoke to the manager, Karusha who showed no intention of assisting me. Hours went by going back and forth between Vodacom customer service who said, the contract could be changed to an open line, and Karusha, who insisted customer service didn't know what they were speaking about and that it couldn't be done. I decided to contact other Vodacom stores, who also said that it could be done, eventually, the Chatsworth branch changed the contract within 5mins. if it was that easy, then why was Karusha being so difficult? Why did Rozanne have to lie? Surely all Vodacom stores must operate on the same standard procedures? They should have just said: We will rectify the problem & we will reimburse you for the data lost due to false info.

Company: Vodacom
Country: South Africa
City: Pinetown - Pinecrest

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