Vodacom
3GB 3GB night owl advertised contract special

I signed (27.11.12) a 2 year contract with Vodacom (I'm an existing client) for their advertised special deal: 3GB 3GB night owl for R189pm. I specifically requested this deal as I wanted to use the night owl 3GB to do major upgrades/downloads on my playstation 3. So, I did the PS3 upgrades after 1am and last week I was told I was out of data and this is when I realised they never gave me the deal I asked for. They only gave me 3GB day data. They have access to my records, which will confirm I did the upgrades at that time. Why would I do this if I knew I didn't have the 3GB night owl? Also, why would I sign a contract for 3GB only at R189, when I can get the extra 3GB night owl data for the same amount? Yes, I initialled the contract by "top-up", thinking that this was an option if we ran out of data bundle. The sales consultant did not explain any of these details. She just showed me where to sign. I feel mislead and would like this problem rectified ASAP. I have been to the branch where I signed the contract and all they said was: "your signature is on the contract so we can't help you or migrate your contract because that deal has come and gone."

Company: Vodacom
Country: South Africa
City: Chatz Cellular - Amanzim

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