Mtn
Breaching the CPA Act

I would like to understand as to why the MTN store refused my right to choose the remedial process stated in the CPA Act that I could choose for the return of a defective phone? On the 26th I recieved a handset from Mtn which was Was defective as the battery was not lasting and the handset was overheating. On Monday the 3rd of December I attempted to return it and I was told I can't and that I was out the initial 7 day OBF period and that the phone has to go for a warranty assessment and then be repaired. I have since been given a refurbished handset which was done through the insurance department, however am not happy with this outcome.
According to the CPA Act : 4) Implied Warranty of quality.
I was still entitled to return the handset and choose the remedial process I wanted. I was bullied bythe staff at the Pavillion store to accept a repair process when I clearly wanted a replacement handset as it was defective. I would like to understand why the law wasnt followed as companies can be fined for not doing so. Please can I also not get a genric response from Mtn, I would appreciate someone callme and we resolve this issue. I am not happy with a refurbished handset.

Company: Mtn
Country: South Africa
City: Durban- Pavillion

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