Vodacom
Cancellation of Vodacom Account

In May some time, I went to the Vodacom Data Store Branch in Cavendish Square and requested that my contract be ported to a prepaid account. I asked how long it would take and I got told up to 24 hours and the guy who helped me said I should come back when my contract expires on the 3rd of July. I went back yesterday (8/7/13) and asked again, will it take up to 24 hours to be ported over and got told yes by the same person. This morning (9/7/13), I got an SMS from Vodacom saying that it will only go onto a prepaid account on the 31/7/13.

I had asked twice whether it will be 24 hours and got told yes. 22 DAYS IS NOT 24 HOURS. I got told to wait over a month once before already, I am livid that I have to wait again because your staff cannot provide the proper information. Please inform your staff to provide the proper information to their clients in the near future.

Wisaal Abbas

Company: Vodacom
Country: South Africa
City: Cavendish Square

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