Mtn
Splitting hairs to avoid a loss

Purchased a brand new phone from Edgars, only to have it restart all day. Edgars and Richard the MTN rep (who acknowledges the fault) now want me to sit without a phone for 2-3 weeks in order to be assessed.

I will be referring to the Consumer Protection Act, as the phone is no doubt a faulty handset and I am not at fault. I returned the phone within the 7 day OBF period and yet Edgars and MTN want to split hairs and deprive me of my rights as a consumer in order to avoid a loss.

A loss that they expect me to take!

This is unethical business practice from both MTN and Edgars, and it is most disappointing that these mega-insitutions have such little regard for their customers!

Company: Mtn
Country: South Africa
City: Port Elizabeth

  <     >