Autopage
It's happening AGAIN after my last complaint!!!

I wrote a report on Hello Peter last month, which basically said the following: "My contract with Autopage is on my father's name. We have both been with Autopage for over 6 years. I received a phone call from a rep offering me a service. As the contract is not on my name, I referred the rep to my father. My father insisted he DID NOT want said service added to my contract. End of the month comes, and the service was added at a substantial extra cost of just over R150 a month. My father contacted them immediately & requested the amount be removed. They agreed & credited the account. 2 Days later we receive an sms stating that our service will be suspended if we do not pay. Again, my father called and asked them to sort it out. AGAIN they agreed, credited, and re-activated. This process has literally repeated itself 17 (YES, 17!) times, over the last month.(This was June)
IT'S HAPPENING AGAIN!!! They replied to my last complaint and Ashley Molies from the customer liaison desk actually had the cheek to say "Please be advised that the matter has been closed and resolved" when it clearly has NOT. I think legal action is now in order. My service is currently suspended. AGAIN.

Company: Autopage
Country: South Africa
City: General Customer Service

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