Vodacom
Phone in for repair twice

Email Sent to Vodacom... No Response

My Blackberry has been into your repair centre twice in June and is still not sorted out.

On both occasions I was refused a loan Blackberry and had to use another phone and pay for the data that I was using even though I was paying for a Blackberry Service.

On the first occasion I was told that if the problem persists I would have to buy a new battery, which I did.

After purchasing an original battery for which I cannot get a refund, the problem persisted. I have got my phone back for a second time with a report that states that I need a new battery.

Furthermore I sent my phone in with the old battery and now the old battery doesn't even charge anymore. I am scared to send it in my new battery incase it is damaged in the repair process.

I don't think it is too much to ask for me to be given a loan Blackberry and that my phone is repaired properly.

I await your response

Regards

Kero

Company: Vodacom
Country: South Africa
City: Advanced Repair Centre

  <     >