Virgin Mobile South Africa
Failed response and lack of concern for custome

June 2013: Sudden loss of airtime and request for information to help identify cause led to promises tof e-mail itemised bil (at a cost - which I accepted). Three days later on enquiring about e-mail I was told that it was not possible. I believe that I was promised the information to get me off the phone. A bit of honesty and proper customer care would be appreciated.
I asked contract to be cancelled, giving 1 month notice - this was assured.
July 2013: No airtime added to phone for this month was blamed on a system error and would be rectified at close of business on 1/7/2013. No appreciation that business needs to use the phone to generate business Next day, still no airtime nor any contact from Virgin. Follow up contact from me was followed by promise to secure the airtime or reason for not loading airtime and Virgin would contact me that day. I gave my home number so as not to miss the call. What a waste of time, still waiting.
A check with the cancellation department resulted in being informed that no notice of my having asked for a cancellation was evident. A promise to confirm the cancellation by e-mail was adain promised. I am still waiting.
Probably the worst service!!!

Company: Virgin Mobile South Africa
Country: South Africa
City: Customer service

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