Telkom
6 weeks and still counting to resolve a ADSL pro

This is a Copy of complaint logged via telkom website today 2 July 2013. CAN IT REALLY TAKE 6 WEEKS TO RESOLVE A FAULT??? I can now honestly say I have experienced beyond a shadow of a doubt the worst customer service ever from a company. 6 weeks after logging a slow connection fault on my ADSL line and still ongoing, and I still get the same excuse. Area fault. Paying for a 2 MB line and not even getting 256k speed at times for almost 6 weeks, its pathetic. The customer service centre cannot assist anymore, they just repeat info on the screen, its been escalated twice to no avail. Have spoken to 6 different people. Have phoned 10210 every week to check progress of fault because no communication from telkom. Still the problem persists and no can tell me what the problem is. In the meantime i still get a bill for a service/product that telkom cannot provide. I EXPECT TO GET REIMBURSED for the time i did not get the service? To say I am irritated beyond my wits end is an understatement. From this point on a person IN CHARGE will contact me and explain. No one less.

Company: Telkom
Country: South Africa
City: Western Cape

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