Vodacom
Not being able to change a Bundle

I am on a top up package. So at the beginning of every month, I need to go onto the customer care self service option to buy data out of my airtime that Vodacom has supplied me at the beginning of the month. Which means I go into *111# choose number 2 for Buy Bundles and services, choose 1 for Data Bundles, 1 for myself. Then I choose an option to buy the amount of gigs I will be buying which gets subtracted FROM MY TOP UP PACKAGE airtime given to me at the beginning of every month. I bought a My Meg 2, thinking that this is what was going to happen. (as it has happened this way for the last 7 months) I receive an sms stating Your Vodacom GPRS Service has been migrated to My Gig 2 Top up Internet Promo and No amount has been subtracted from my top up airtime, which I think is very strange as this is not normally the process. I contacted Vodacom Customer Care, and the gentleman named Jason stated that over and above my top up amount that I pay every month, I have now chosen to add an extra R249 onto the top up package, I said I wanted it to be reversed, and he said it cannot be. This is UNACCEPTABLE! I want the amount to come off my airtime allocated to me in the top up airtime.

Company: Vodacom
Country: South Africa
City: Customer care

  <     >