Vodacom
Unauthorized deduction from my savings account

On 2012-12-31 an unauthorized debit transfer for R784.17 was done from my savings account by Vodacom. When I queried this with customer care, after several mails I was told this was done in error and that a refund deemed valid. This carried on and on and was escalated to customer care escalation. They even phoned me twice. During the last call I was informed that there was a misunderstanding on their side and the refund will now be done. I am still waiting. My last mail went unanswered.

Company: Vodacom
Country: South Africa
City: Pretoria

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