Vodacom
My Messy Vodacom DIVORCE

May 2012 I was contacted by Khaya from Vodacom to upgrade my contract. I decided to downgrade my package from a Talk 500 to a Talk 200. Order # U379934, Quotation #638 7264 The new contract was effective 1 June 2012. The type of contract I was downgraded to on the advice of an upgrades specialist did not have international roaming (I specifically asked for roaming). I called and spoke to Tsunduka Nkuna (Khaya's manager) who never resolved my problem-he ignored my emails. Vodacom continued to bill me for a Talk 500 package for the months of June and July. I made several calls and logged endless quarries (of which I have kept all records). I ended up instructing my bank to reverse the direct payments for Vodacom for July and August. Vodacom then switched the account over to the new package in September 2012. I paid Vodacom for the September a 2012 bill. In October 2012 Vodacom disconnected my number. I eventually spoke to Patrick Simelane who fixed the billing mess in November 2012 I was promised a reactivation and sim card in November 2012 (The sim card arrived March 2013) Sim is not working because Vodacom cancelled my number. Now they are demanding further payments. WORST SERVICE

Company: Vodacom
Country: South Africa
City: Midrand

  <     >