Mtn
Unhappy with BB services/MTN incorrectly informed

I signed up a contract during end Feb/Mar for the Blackberry Z10 on a topup account as it was time for my contract renewal.
At that time I was advised by the sales person Thoyando that the BBM is a free service. Only to find out a few months later when I was unable to send any messages I made contact with and was advised that I would need data service or airtime. So this would mean at the end of the day that I am still paying for this service and isn't free at all. I feel this information provided to me was misleading. If I was informed this when I upgraded I wouldn't have opted for this handset. This was the key feature I was interested in.

I have brought this to the attention of a consultant at MTN with no feedback as yet.
This was brought to the attention of Edwin Tumelo Mashaba and he advised me there is nothing he can do and would have forwarded this to the regional managers with no feedback as yet.
I got the number of Matthew van der Merwe-he would have investigated and still no feedback. This was over a week ago and now I cant get hold of him.
This morning i spoke to Fred Van Niekerk who will also investigate. Can i please have some positive feedback?

Company: Mtn
Country: South Africa

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