Virgin Mobile South Africa
Can't change ownership of contract

1: I have lodge a lot of complaints about the incorrect maturity date of my contract over the last few months. Everyone tells me my contract got upgraded last year, but it did not, everyone promised to look into it and get back to me. No one has. If you keep insisting it did then I want my new hand set at least.

2: We want to change ownership of the contract from my dad (Primary account holder) to me (Secondary account holder). I was instructed to take all my documents to the Menlyn branch because neither me or my work has a fax. I submitted the documents over the weekend to Missy. I just got a call from here saying they can't change ownership because the new upgraded system wont allow it. She spoke to head office and they can't tell here when this feature will be available. She advised me to lodge a complaint since she can't assist me any further.

1. I either want you to correct my maturity date, so I can upgrade next month or provide me with the new handset I should have gotten with the upgrade of last year.
2. I need the contract ownership to be changed. This has to happen or else the payments for this contract won't be made. This is due my dads credit-card being.

Company: Virgin Mobile South Africa
Country: South Africa
City: Genral

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