Mtn
MTN - IS TERRIBLE AT ADMINISTRATION

Forgive me if I now sound a bit exasperated. But I have pretty much by now HAD IT with MTN. It has been two months since my upgrade and move, MTN Stellenbosch Square has NO IDEA what they are doing. I dealt with Ilse Smit.

I would like to draw your attention to the fact that there is a difference between ACCOUNT DETAILS and SUBSCRIPTION DETAILS. It would seem that you have failed to update the SUBSCRIPTION DETAILS. (how I should have to inform you of this is practically beyond me).

Now:
I am in possession of a screen shot from MTN active taken THIS MORNING, it shows that the owner of the subscription HAS NOT BEEN UPDATED:
o ID Number Wrong
o Date of Birth WRONG
o ADDRESS WRONG
o CONTACT NUMBERS WRONG

SECONDLY: How (and I mean explanation from you) did it occur that my Fathers account was debited if the details on MTN Active show my BANK account correctly?

THIRDLY:
1. Does MTN intend to inconvenience all of its customers in this way?
2. Is this business practice?
3. Where is our explanantion, apology, etc?
4. So the only item correct relating to the contract is the name?
5. And that was only changed yesterday? AFTER 2 MONTHS

Company: Mtn
Country: South Africa
City: Stellenbosch Square

  <     >