Mtn
Does MTN not know the meaning of customer service

On 23 April 2013, I logged a complaint on Hellopeter. MTN responded the same day stating that my query had been transferred to the relevant functional unit for resolution (Wenzile Masina - REQ: 2056070). On 25 April 2013, I received an email from OMAR DANIELS apologising for the delay in response and stating that a credit had been created for incorrect charges after porting out. He stated that the amount would be communicated as soon as the credit was processed (despite MTN having deducted a FULL cellphone account when it had already been closed)!!! The reference number he gave was 779504. On 07 May 2013, I forwarded a copy of the mails that had been sent to Corporate Business stating that to date, I had received no further communication regarding the credit amount and the date that this amount would be reflected in my account. I asked that MTN advise me urgently as I had been inconvenienced and was owed over R700.00. I HAVE STILL NOT RECEIVED ANY FEEDBACK AND I FIND THIS TOTALLY UNACCEPTABLE!!!

Company: Mtn
Country: South Africa
City: Hillcrest / National

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