Absa
Credit Card Billing

Absa called me early Dec, stating that my Credit Card is over limit due to an electronic payment. So my 1st question was, what is the use of a limit then if you are able to exceed it.
So we came to a agreement that I will continue to pay my "Normal" monthly premium untill such a time I have paid off the over limit amount. About a week later, I receive another call from a different agent at Absa, stating that a debit amount of R3493.00 will be deducted from my account. I did not feel this was fair as the previous agent said I can continue paying my normal debit amount, which is ussually round about R500 I lodged a complaint with there offices. I received a phone call on the 23rd of Dec stating it was sent to the relevant Department. On the 31 Dec I have still not received any feedback. I phoned Absa again, and after being transferred from 1 department to the next, I eventually got transferred to the correct Department. A agent then had a look at my query and stated that she sent this to a manager. I was also concerned with the Debit that will run that evening and she said she will cancel this until the query is resolved. The next day I received an SMS showing the amount was deducted.

Company: Absa
Country: South Africa
City: Absa Head Office

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