Cybersmart
20 Days of unresolved ADSL issue

Having moved to Cybersmart from Mweb on the 1st of May, it took 7 hours to realise that my line speed was artificially halving in speed every 30 minutes.

After NUMEROUS calls to Cybersmart, the error was blamed on Telkom.

Telkom checked the line (even coming to my house) to confirm the error wasn't with them.

The error was then blamed on my modem.

After purchasing a new modem the error remained.

A trial account with other ISPs (Openweb, AND a test Cybersmart account) prove that the issue is ABSOLUTELY Cybersmart's, but their lack of service, lack of accountability, permanently busy call-centre, transient call-centre agents, and general apathy make me wish I had never moved to them.

So, a new modem, a massive phone bill, and 20 days of regret. That's what Cybersmart will cost you.

Company: Cybersmart
Country: South Africa
City: Linden

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