Virgin Mobile South Africa
Shocking Service

My phone was on 11.05.2013 at approximately lunch time. I immediately tried contacting the Virgin customer service line 0741000123 from another phone - only to be met with a voice recording stating that it was only open weekdays 8- 5! I then tried calling both Canal Walk and Cape Gate stores almost 10 times each, to get NO answer. After much frustration, i called Menlyn to finally be greeted by someone, who willing blocked my simcard.
On 12.05.2013 i went into Cape Gate to purchase and activate a new sim. The staff were shocking. No empathy, no apology for not answering their phones, and worst of all NO SERVICE! System upgrade has rendered them useless. I was told to buy a sim from Checkers and reactivate in the morning (business hours)!
On 13.05.2013 i called Customer services to activate my new sim. But guess what SYSTEM UPGRADE was still underway!
It is now late 14.05.2013 and there is no hope in sight. The system upgrade is still underway, and not one call centre agent has been able to REALLY help me. I was even told by one of the agents "you know you are not the only customer with this problem"...
Virgin - dont expect me to renew my contract! Shocking!!

Company: Virgin Mobile South Africa
Country: South Africa
City: Customer Service

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