Virgin Mobile South Africa
5 month wait and still wrong contract-Shocking!!

I have had the worst experience at Virgin Mobile Canal Walk-shocking service and bad management!!! They put me on the wrong contract since day1 in Feb2013 due to a 'system error' as they called it. Despite numerous efforts since then I am still not on the right contract and they are over charging me by a minimum of R100/m. I'm supposed to get free data&smses but am unfortunately only getting airtime and also charged extra for all data, sms used despite logging several calls via the call centre and making extra out-of-the-way trips to their useless store - ITS 5 MONTHS AND I'M STILL PAYING FOR YOUR MISTAKE!?

And now Mandy from Canal Walk VB says they refuse to reimburse me despite all my efforts at rectifying the matter for months...!? Its your mistake Virgin Mobile; and Im just supposed to stop complaining and pay for it? When are you finally going to help me? I will NEVER recommend your service to anyone! Also, why is there no facilities to complain via email? Your call centre is terrible and unorganised...

Company: Virgin Mobile South Africa
Country: South Africa
City: Canal Walk

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