Telkom
INCORRECT BILLING OVER AND OVER AND OVER

We did a change of ownership on a Telkom line from a family friend who passed away. First Telkom did not suspend the account like they were instructed and supposed to and we ended up with the billing of a deceased person on our invoice (try getting money from a deceased person...)
According to the "very competent" employees at the Telkom helpline 10210 they advised that installation would take place within 21 days and they would send us a notification via sms.
A week later we had no sms yet and since it was for our business, we called again to find out when installation would take place (this was in February) ONLY TO FIND THAT THE INSTALLATION WAS SCHEDULED FOR THE 4TH OF JULY due to the upgrade of cables in the area..AFTER MUCH DEBATING they made a plan and the installation took place in March. Besides the fact that the line was not suspended and we had the account of previous owner on our invoice, we received our second invoice, with even more amounts added to the accountt! EVENTUALLY our account was credited and confirmed via sms - ONLY TO FIND THAT IT WAS NOT DONE CORRECTLY WITH OUR NEW INVOICE! I After emails and hours spent on phone, it is still not sorted!!!

Company: Telkom
Country: South Africa
City: Telkom

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